Refund policy

Returns Policy

RETURNS & EXCHANGE POLICY

You may return or exchange (where available) your SJ Collection Online Store purchase, by sending it back to the SJ Collection Online Store. Subject to adherence to the following terms.

Returns or exchanges will only be accepted with proof of purchase on items within 15 days from the date of shipment. Items returned outside this period will not be accepted.

Items must be in original condition (including tags) and must not have been worn, altered or washed. All packaging (including garment bags) shipped with your order must be returned.

Every clothing item shipped has a tag attached and once this tag has been removed, the garment is no longer returnable. We recommend trying on all purchased items as soon as they are received, to ensure adequate time to return items within our returns timeframe.

We do not refund initial shipping charges for items returned, other than for faulty items. Your own return postage costs are not refundable. Items exchanged will be re-sent at our cost.

To avoid unnecessary shipping charges please adhere to the following guidelines about what items are eligible for refund and/or store credit/exchange.

Exchange/store credit: instances where the buyer has had a change of mind, chosen the incorrect size or not liked the choice of colour/fabric/style of the item may only request an exchange or store credit for their selected items.

Refund: The purchaser is eligible to request a full refund for the $ value paid for their item(s). The purchaser may also request an exchange or store credit in line  if desired.

The process for returning to the Online Store is detailed below:

1. Contact us at hello@sjcollections.com.au, quoting your name, order number and item(s) you wish to return

Note: Do not return an order without contacting us through email, it can't be attributed to you.  

You may select a refund, store credit, or exchange for all or some of your items. If selecting exchange, specify the item you would like to request (of equal or lesser value to the $ value paid for your item) in the email. If your chosen item is not available, you will be notified by email as soon as possible and offered a suitable replacement or store credit to the $ value paid for your item.

1. Pack Your Return
   When returning items ensure you enclose:
   • The item(s) for return, including packaging
2. Send Your Return
   For all returns use a reputable courier company such as DHL, or an express postal service to ensure your item is received within the accepted time frame.

SJ Collection is not liable for the loss of garments in return transit. We recommend using a traceable delivery method and taking note of your tracking number.